Create a Help Desk Ticket - RGHD2.0
On September 25, 2023 Rawls Group Help Desk launched a new ticketing system!
We still have every single ticket created in the old database to maintain a full understanding of your previous history.
When you click the button below you will be directed to the new system powered by Genuity.
Genuity’s IT Help Desk solution gives you the ability to run reports to see it all: where the problem areas exist and what successes should be celebrated.
Say goodbye to misplaced trouble tickets, lost time, lost dollars, and frustrated users, all with Genuity’s single flat-rate pricing.
With the IT Help Desk software's metrics, your company can spot trends, save money, and better plan for new IT asset acquisitions.
The auto-assigning feature in the IT Help Desk solution will automatically assign tickets based on your conditions, like department or location.
Whether you're an IT professional, customer, or company leadership, a well-running IT Help Desk Solution can increase revenue and lower costs.