Scope of Support
The information below outlines some of the services that fall within and outside the role of Technology Coordinator. The Tech Coordinator role is not strictly defined by Keller Williams, and the Tech Coordinator role can vary greatly across Market Centers. At the very least, the Tech Coordinator role is responsible for on-boarding new agents, and providing training on Keller Williams technologies (specifically, eEdge and eAgentc).
The Tech Coordinator role at Keller Williams Realty - The Rawls Group goes far beyond these two criteria. The lists below go into more detail, but the general rule is:
The Tech Coordinator role at Keller Williams Realty - The Rawls Group goes far beyond these two criteria. The lists below go into more detail, but the general rule is:
"A service falls under the Tech Coordinator's role if it involves resources provided by the office such as office printers, the office's wireless network, attaching agent-owned devices to the office's network, etc."
Agents' technology issues not involving office resources (such as personal computer issues, contact databases, etc.) are technically outside the scope of the Technology Coordinator and will often be handled by outside technical resources. Please visit the RESOURCES link above to learn more information about these entities.
Support for Keller Williams technologies such as eEdge and eAgentc are typically provided as group/office training sessions. Remote Tech Sessions with a Technology Coordinator is provided by appointment, but if the topic of support is often provided in a group training session, the agent will be highly encouraged to attend that class rather than request one-on-one support.
Support for Keller Williams technologies such as eEdge and eAgentc are typically provided as group/office training sessions. Remote Tech Sessions with a Technology Coordinator is provided by appointment, but if the topic of support is often provided in a group training session, the agent will be highly encouraged to attend that class rather than request one-on-one support.
Personal Devices
Within Scope of Technology Coordinator's Role
Outside Scope of Technology Coordinator's Role
- Set up agent-owned computers on the office network.
- Install office printers on agent-owned computers.
- Set up agent-owned printers on the office network.
- Set up KW email powered by Google, according to KW supported features.
- Install Firefox internet browser on agent-owned computers.
- Install Microsoft Security Essentials on agent-owned computers.
- Install Adobe Flash (for Fusion MLS).
- Install Adobe Reader (for PDF viewing).
- Install Java (for myKW photo uploading).
- Install Microsoft Silverlight (for eEdge marketing material/campaign element editing).
- Provide "problem determination" help for "non-supported" software (e.g., Microsoft Outlook, TopProducer, Internet Explorer, etc.).
Outside Scope of Technology Coordinator's Role
- Install agent-owned software on agent-owned computers (Microsoft Office, non-MSE antivirus, etc.).
- Uninstall software from agent-owned computers.
- Setup KW email powered by Google, additional/custom features (Apps Sync).
- Clean/tune-up agent-owned computers.
- "Deep clean" agent-owned computers after virus infection (basic removal to maintain security of the network only).
- Troubleshoot agent-owned computers for issues not related to office-provided resources (e.g., office printers, wireless network, etc.) or not related to "KW supported" software.
eEdge & eAgentc
Within Scope of Technology Coordinator's Role
Outside Scope of Technology Coordinator's Role
- Train agents in group settings on Keller Williams technologies such as eEdge and eAgentc.
- Basic setup/activation of eAgentc & eEdge Agent Websites.
- Basic setup/activation of KW myMobile App.
Outside Scope of Technology Coordinator's Role
- Set up/customize eEdge/eAgentc websites for agents.
- Provide one-on-one assistance for Keller Williams technologies not covered in group training sessions, or not regularly scheduled.
- Export/clean up contact databases from other sources (such as previous brokerages/businesses, phone contacts, etc.).
- Import contacts into eEdge for agents.
Marketing
Within Scope of Technology Coordinator's Role
Outside Scope of Technology Coordinator's Role
- Assist agents with obtaining The Rawls Group Market Center logo for marketing designs.
- Train on eEdge marketing campaigns & materials.
- Assist and explain basic online/social media marketing strategies (Facebook, Twitter, SEO, etc.).
Outside Scope of Technology Coordinator's Role
- Create, order, and/or send marketing materials such as postcards, announcement letters, etc. for agents.
- Create custom designs (business cards, Facebook cover photos, branded listing photos) for agents.
- Create and upload branded listing photos for agents.
- Assist agents with business card design & ordering from approved KW vendors.
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